My Dearest Sincerians,

As 2022 draws to a close, I am proud and thankful to look back on a year that has been filled with tireless and continuous hard work that delivered superior services to our customers.

Following a tumultuous couple of years, Sincere Healthcare Group shows improved results this year with potential for stable earnings growth over the medium to long term. We enjoyed many other successes in 2022, the most notable being the Cross-border Malaysia-Singapore Fertility and Minimally Invasive Surgery Symposium held in Johor Bahru on 24 September. As invaluable members of our Sincerian family, all of you have made a significant impact on the organisation and contributed to our growth and success.

2022 also marks our 12^th Anniversary. To commemorate this occasion and in appreciation of your contributions to this special milestone, we awarded a service incentive and organised a Family Cinema Day for all Sincerians. The last twelve years would not have been possible without your dedication and vigour in carrying Sincere Healthcare Group forward.

Many others have helped build the Company into what it is today. I acknowledge with gratitude our alumni and their immeasurable contribution to the Company. It is impossible to name all of them here. They include Ms Jennifer Khoo Chye Yong (former Senior Human Resource and Operations Executive), Mr Kee Jun Yik (former Accounts Executive), Ms Yung Shin Chyi (former Embryologist) and Ms Si Cay Reen (former Lead Embryologist). We will not forget their dedication to their work.

The Company is, therefore, pleased to announce that Sincere Healthcare Group will award eligible Sincerians a Variable Bonus for the Year 2022 based on the Performance Appraisal period for 2022. This bonus will be paid in two tranches in February and August 2023. In addition, the Company acknowledges Sincerians’ contribution to our good corporate performance and will award eligible staff a Company Performance Bonus for the Year 2022 of up to one month’s salary in January 2023. Further details will be provided by the HR Department in due course.

Amidst a challenging global economic environment, I anticipate 2023 will be another challenging year. However, you have demonstrated your unwavering persistence and perseverance to weather tough times and I am confident that together, we will be able to overcome whatever challenges that might come our way in the new year. I count on you to shape and drive the future of Sincere Healthcare Group.

Thank you, once again, for standing with me in 2022. As we start a new year, our ultimate goal remains unchanged; to provide reliable and quality services to our customers. I call on all Sincerians to work together to achieve greater success in 2023.

From our Sincerian family to yours, have a safe, happy and healthy new year.

Regards,

Koh Lee Lee, Group CEO

My Dearest Sincerians,

I am proud and thankful to announce that Sincere Healthcare Group is crossing its 12^th Anniversary milestone this October.

What began as a small specialist clinic in 2010 has grown to become a leading private service provider of men’s and women’s healthcare with a permanent presence in Singapore, Malaysia and China, and strategic alliances with O&G Partners Fertility Centre, O&G Partners IVF Centre, O&G Centre @ Gleneagles Hospital and ICON Cancer Centre. 

I am truly grateful to all Sincerians I have the pleasure of working with. We couldn’t have made it 12 years without you. Your hard work and dedication are integral to our success. Thank you for standing with us over the years and keeping us going and growing.

To commemorate our 12^th Anniversary and in recognition of your contributions, the Company will roll out the following exciting initiatives in the month of October 2022:

• All eligible employees will receive a one-off staff service incentive amount of $120 for every year of service or part thereof up to a maximum of 12 years. This amount will be paid out together with the October 2022 salary.
• In addition, employees are invited to join our Sincerian Family Cinema Day on Sunday, 30 October 2022 @ Shaw Theatres Lido (Orchard). Do mark your calendars for this event.

More details will be provided by the HR Department in due course.

A Happy Anniversary to each and every one of you. Let’s have a blast celebrating our 12^th Anniversary together and keep inspiring each other as we look forward to more years of accomplishments ahead!

Regards,

Ms Koh Lee Lee, Group CEO

SUCCESS STORY OF SINCERE HEALTHCARE GROUP

OUR LEGACY

Our story is one that is built from our past experiences, which enhance our present engagements and enable us to shape our future paradigm. This journey is our legacy.

Family is one of the core tenets in Asian culture, dating back centuries from a time before Confucius up until  now.  SHG was born out of the recognition of a need  to bring joy to couples who were seeking to build their families. After 12 years in service starting from 2010, SHG remains determined, motivated, and passionate to its core mission. As we celebrate SHG’s 12th Anniversary this year, we remember that it has always been a journey accompanied by the human touch of compassion, flexibility, fortitude, and of course, our honour of being unique within the IVF industry.

Throughout its years, SHG has faced numerous moments of reality influenced by both internal and external factors. SHG has always remained courageous, braving forth and never letting up its impetus to continuously update its knowledge, refine its techniques, and to embrace change. It is these crucial characteristics of SHG that have allowed SHG to recognise, manage, and overcome pitfalls.

Our customers’ success motivates me the most. I am a strong believer in providing good and attentive service to our customers and doing so has earned SHG their loyalty, patronage and recommendation to their families and friends. Since its inception, SHG has helped many of our customers to achieve their dream of starting a family.

SHG has grown from strength to strength, starting from one centre in Singapore to a total of seven centres within Asia in a span of 10 years. In Singapore alone, SHG has grown to have four centres within 5 years of operations.

Two major milestones for SHG were the opening of our first centre abroad in Xiamen, China in 2014, and in Johor, Malaysia in 2017. SHG’s strong growth has enabled us to open our second centre in Chengdu, China in 2018. Our services have also expanded from O&G and IVF to include Andrology Laboratory services and Vascular and Interventional services. Most recently, in 2021, SHG acquired controlling stakes in O&G Partners Fertility Centre and O&G Partners IVF Centre as well as forged strategic alliances with O&G Centre @ Gleneagles Hospital and Farrer Park Hospital-Icon Cancer Centre. 

Regards

Ms Koh Lee Lee, Group CEO

Dear Sincerians,

I am sure all Sincerians know Dr Sharifah Halimah Jaafar, Consultant Obstetrician and Gynaecologist, by now. She was in Singapore from 5 to 9 April 2022 to engage in a shared dialogue with Prof Ng and the team on fertility and in-vitro fertilisation. The 5-day event was fruitful and beneficial to us.

I am glad that Dr Sharifah has endorsed the collaborative partnership with Sincere IVF @ Medini and will be joining the Centre on 15 April 2022.

Let us warmly welcome Dr Sharifah to the Sincerian family and work together to continue to bring Sincere Healthcare Group into the future.

Regards

Ms Koh Lee Lee, Group CEO

My Dearest Sincerian,

Strategic Alliance with O&G Centre (K F Tham Pte Ltd) @ Gleneagles Hospital to Accelerate Growth

These are extraordinary times and we are facing challenges we have never faced before as an individual, an organisation, and a country. However, we are proud that all Sincerians have risen to the occasion and continued to provide great customer service that Sincere Healthcare Group (SHG) is known for.

SHG continues to focus on the health and well-being of our staff as a priority. In addition, we want to continue to grow profitably and expand our business in an increasingly competitive environment.

We are therefore thrilled to announce that following our investments in O&G Partners Fertility Centre and O&G Partners IVF Centre, SHG has forged a new strategic alliance with O&G Centre (K F Tham Pte Ltd) @ Gleneagles Hospital. This alliance will enhance SHG’s patient clientele, operations and quality functions as well as enable SHG to leverage its capabilities on patient overall well-being and care. From the patients’ perspective, the services delivered will be consistent and seamless.

We are confident that our expansion initiatives will bolster SHG for success and elevate our patient-centric care and services to higher standards. As SHG continues to grow and expand, we look forward to every Sincerian’s continued support in delivering value to our customers while remaining focused on sustaining our competitive cost base.

Ms Koh Lee Lee, Group CEO

My Dearest Sincerian,

I am pleased to announce that Sincere Healthcare Group (SHG) has acquired 25% controlling stakes in each of O&G Partners Fertility Centre and O&G Partners IVF Centre, the leading IVF service providers in Gleneagles Hospital. This investment has demonstrated our commitment to investing considerable resources to expand and consolidate our footprint domestically. SHG’s significant China and Southeast Asia outreach will help us further expand our presence in international markets and generate robust growth opportunities.

SHG will be working closely with the management teams from O&G Partners Fertility Centre and O&G Partners IVF Centre to further strengthen our position for future development and firmly secure our unique position as THE IVF centre at Gleneagles Hospital.

We are proud to have Dr Daniel Koh, O&G specialist, join our team effective 19 April 2021. He will be residing at O&G Partners Fertility Centre @ Gleneagles Hospital.

Ms Koh Lee Lee, Group CEO

My Dearest Sincerian,

Thank you for your support and commitment during the past year. 2020 has been a challenging year, to say the least. With the Covid-19 pandemic, we all have to make adjustments in our daily lives and within the Company. Its impact on our daily and routine work and business has never been more apparent than now. The Company appreciates your co-operation to stay productive and resilient as we ride the rough wave together.

The Company recognises the efforts put in by all the staff from every department to uphold the Company’s image and support our stakeholders. One testament of your selfless contributions is the Women’s Health & Fertility Medical Centre of the Year in Asia Pacific Awards that we have received from GlobalHealth Asia-Pacific Awards 2020 for both SIVF, Singapore and IVF Centre@Medini, Malaysia. In addition, we have achieved a breakthrough record in our financial performance, demonstrating the Company’s position of strength amid unprecedented global changes. This is attributable to staff’s steadfast dedication to providing quality care and services to our customers. Year 2020 also marks the Company’s tenth anniversary, a significant milestone in our growth and development made possible by the entire staff community comprising passionate and enthusiastic individuals that the Company has the pleasure to work alongside.

The Company is pleased to announce that Sincere Healthcare Group will be awarding all our Sincerian a Variable Bonus for Year 2020 for the first time along with the annual increment. Computed based on the Performance Appraisal period for 2020, the Variable Bonus will be paid out in two (2) tranches during 2021. More details will be provided by the HR Department in due course.

The Company will continue to face challenges in the coming year(s). I look forward to your continued support in growing the business and unlocking new growth opportunities while remaining very focused on sustaining our competitive cost base. All Sincerians are the Company’s valuable assets! Let us bring Sincere to greater heights.

Merry Christmas and Happy New Year.

Ms Koh Lee Lee, Group CEO