CEO’s Message

The success story of Sincere Healthcare Group (SHG)… Our legacy.

Family is one of the core tenets in Asian culture, dating back centuries from a time before Confucius up until now. SHG was born out of the recognition of a need to bring joy to couples that were seeking to build their family. After 10 years in service starting from 2010, SHG remains determined, motivated, and passionate to its core mission.  As we celebrate SHG’s 10th Anniversary this year, we remember that it has always been a journey accompanied by human touch of compassion, flexibility, fortitude, and of course our honour of being unique within the IVF industry.

Throughout its years, SHG has faced numerous moments of reality influenced by both internal and external factors. SHG has always remained courageous, braving forth and never letting up its impetus to continuously update its knowledge, refine its techniques, and to embrace change. It is these crucial characteristics of SHG that has allowed SHG to recognise, manage, and overcome pitfalls. Our customers’ success motivates me the most. I am a strong believer in providing good and attentive service to our customers and doing so has earned SHG their loyalty and patronage, and their recommendation to their families and friends. Since its inception, SHG has helped many of our customers to achieve their dream of starting a family.

SHG has grown from strength to strength, starting from one centre in Singapore to a total of seven centres within Asia in a span of 10 years. In Singapore alone, SHG has grown to have four centres within 5 years of operations. Two major milestones for SHG were the opening of our first centre abroad in Xiamen, China in 2014, and in Johor, Malaysia in 2017. SHG’s strong growth has enabled us to open our second centre in Chengdu, China in 2018. Our services have also expanded from O&G and IVF to include Andrology Laboratory Services and Vascular and Interventional services.

SHG’s story is one that is built from our past experiences, which enhances our present engagements, and enables us to shape our future paradigm. This journey is SHG’s legacy.

Ms Koh Lee Lee
CEO

My Dearest Sincerian,

Thank you for your support and commitment during the past year. 2020 has been a challenging year, to say the least. With the Covid-19 pandemic, we all have to make adjustments in our daily lives and within the Company. Its impact on our daily and routine work and business has never been more apparent than now. The Company appreciates your co-operation to stay productive and resilient as we ride the rough wave together.

The Company recognises the efforts put in by all the staff from every department to uphold the Company’s image and support our stakeholders. One testament of your selfless contributions is the Women’s Health & Fertility Medical Centre of the Year in Asia Pacific Awards that we have received from GlobalHealth Asia-Pacific Awards 2020 for both SIVF, Singapore and IVF Centre@Medini, Malaysia. In addition, we have achieved a breakthrough record in our financial performance, demonstrating the Company’s position of strength amid unprecedented global changes. This is attributable to staff’s steadfast dedication to providing quality care and services to our customers. Year 2020 also marks the Company’s tenth anniversary, a significant milestone in our growth and development made possible by the entire staff community comprising passionate and enthusiastic individuals that the Company has the pleasure to work alongside.

The Company is pleased to announce that Sincere Healthcare Group will be awarding all our Sincerian a Variable Bonus for Year 2020 for the first time along with the annual increment. Computed based on the Performance Appraisal period for 2020, the Variable Bonus will be paid out in two (2) tranches during 2021. More details will be provided by the HR Department in due course.

The Company will continue to face challenges in the coming year(s). I look forward to your continued support in growing the business and unlocking new growth opportunities while remaining very focused on sustaining our competitive cost base. All Sincerians are the Company’s valuable assets! Let us bring Sincere to greater heights.

Merry Christmas and Happy New Year.

Ms Koh Lee Lee, CEO

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