At Sincere Healthcare Group (S) Pte Ltd (“SHG”), we prioritize the privacy and security of your Personal Data. We are committed to handling your information responsibly and in compliance with the Personal Data Protection Act of Singapore (the “Act”). 

By interacting with us—whether by submitting information, using or purchasing our products and services, or participating in our promotions—you consent to SHG, its subsidiaries, and affiliates (collectively referred to as “SHG,” “we,” “us,” or “our”) collecting, using, disclosing, and sharing your Personal Data within our organization and with our authorized service providers and relevant third parties, as outlined in this Personal Data Protection Policy (“Policy”). 

This Policy applies to our customers, patients, agents, vendors, suppliers, partners, contractors, and service providers (collectively referred to as “you”). It complements, but does not replace, any previously given consents regarding your Personal Data and serves as an additional layer of protection in line with our legal rights and obligations under applicable laws. 

Personal Data refers to any information that directly or indirectly identifies a natural person. Depending on your interactions with us, the Personal Data we collect may include: 

• Personal Identification Information (e.g., name, NRIC/passport number, date of birth, nationality) 

• Health & Medical Information (e.g., medical history, treatment records, insurance details) 

• Account & Profile Information (e.g., contact details, payment history, preferences) 

• Other Relevant Information provided during your interaction with us 

If you provide Personal Data on behalf of a third party (such as family members, employees, or clients), you confirm that you have obtained their consent to do so. 

We collect Personal Data when required by law, contractual obligations, or when it is necessary to provide our services. If you choose not to provide certain Personal Data, we may be unable to fulfil some of the purposes outlined in this Policy. 

Sources of Data Collection: 

Directly from you: 

• When you create an account, register with us, or submit any form. 

• During face-to-face meetings, phone calls, emails, or online messaging with our team. 

• When you sign up for marketing, promotions, or other initiatives. 

• When you interact with our websites, apps, or social media platforms. 

• When you enter into agreements, partnerships, or collaborations with us. 

• When you visit our premises and are recorded via CCTV, photographs, or videos during events. 

• When you apply for employment, internships, or professional accreditation. 

• Any other instance where you voluntarily provide Personal Data. 

Indirectly from other sources: 

• When we receive your information from business partners, third-party service providers, or public records. 

• When you provide data about a third party (e.g., family members, employees) after securing their consent. 

• Other legitimate sources as permitted by law. 

We collect Personal Data to deliver services efficiently while complying with legal and business requirements. 

How We Use Your Data: 

1. Healthcare Services – Administering medical care, therapy, and wellness treatments. 
2. Business Operations – Managing accounts, transactions, appointments, and service records. 
3. Third-Party Collaboration – Coordinating with vendors, service providers, and business partners. 
4. Customer Support – Handling inquiries, complaints, bookings, and feedback. 
5. Payment & Financial Transactions – Processing payments, refunds, and debt recovery. 
6. Regulatory Compliance – Reporting to authorities when legally required. 
7. Legal & Security – Safeguarding against fraud, securing our premises, and conducting audits. 
8. Marketing & Promotions – Sending information about offers, events, and new services (with consent). 
9. Market Research & Analytics – Improving services based on customer behaviour and trends. 
10. Corporate Transactions – Managing mergers, acquisitions, or restructuring processes. 
11. Other Relevant Business Needs – Any additional functions necessary for the above purposes. 

From time to time, we may contact you via email, phone calls, SMS, or mail to inform you about new products, promotions, or services that may be of interest to you. If you have provided your Singapore telephone number(s) and consented to marketing communications, we may contact you via calls or messages. 

Opting Out of Marketing Messages: 

You may withdraw your consent at any time by: 

• Clicking the unsubscribe link in our emails or messages. 

• Updating your preferences via our website or apps. 

• Contacting our Data Protection Officer (DPO) (details below). 

We will remove your contact from our marketing database upon request. 

We take reasonable precautions to protect your Personal Data from unauthorized access, modification, or misuse. 

How We Protect Your Data: 

• Restricted Access – Only authorized personnel can access Personal Data. 

• Physical Security – Secure office premises and document storage. 

• Cybersecurity Measures – Firewalls, encrypted storage, password protection, and antivirus software. 

• Regular Reviews – Periodic audits and updates to security systems. 

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, we securely delete or destroy the data. 

You have the right to: 

• Access your Personal Data held by us. 

• Request corrections if your data is inaccurate or outdated. 

• Withdraw consent for specific uses of your Personal Data. 

How to Make a Request: 

Please provide the following details when contacting us: 

1. Full Name 
2. Contact Number 
3. Email Address 
4. Nature of Request (access, correction, withdrawal of consent, etc.) 
5. Relevant Documentation (if applicable) 

We will verify your identity before processing your request. A processing fee may apply for access requests. 

For any inquiries or requests, contact our Data Protection Officer (DPO): 

📧 Email: [email protected] 

If we transfer your Personal Data outside of Singapore, we will: 

• Obtain your consent (where required). 

• Ensure compliance with applicable laws. 

• Implement protective measures to safeguard your data. 

We may update this Policy from time to time. Any changes will be published on our website, and where necessary, we may notify you via email, SMS, or other means. We encourage you to review this Policy regularly. 

This Policy is governed by the laws of Singapore. 

By continuing to interact with us, you acknowledge that you have read and understood this Policy and agree to our handling of your Personal Data in accordance with it.