Sincere Healthcare Group
Sincere Healthcare Group (“SHG”) is Singapore’s premier medical group that provides multi-disciplinary healthcare services for both men and women. Established in 2010, SHG operates Sincere IVF Center, Sincere Medical Specialist Center, Sincere Andrology Laboratory, O&G Partners IVF Center, SMSC-O&G Partners and SMSC-Andy Tan Clinic for Women, including an accredited and licensed Assisted Reproductive Centre.
forefront of fertility care
Discover the forefront of fertility care at Sincere Healthcare Group (SHG), Singapore’s premier destination for comprehensive fertility solutions. Our all-encompassing centers specialize in a wide spectrum of services, including In-Vitro Fertilization (IVF), Fertility Treatments, Elective Egg Freezing, Obstetrics & Gynaecology (OBGYN), Urology, Sexology, Andrology Laboratory, Vascular and Interventional procedures, and Reproductive Medicine.
Our Business
SHG’s core business is in fertility treatments and obstetrics and gynaecology. Additionally, it offers specialised services that include Assisted Reproductive Technology such as in-vitro fertilisation, Urology, Sexology, Andrology, as well as Vascular and Interventional procedures. The group has expanded its international footprint, with a location in Medini, Johor Bahru, Malaysia and strategic collaborations with associates and partners in China on patient management.
Our Treatments
In Singapore, SHG offers an integrated service and facility that serves as a one-stop centre for fertility management, pregnancy care (including high-risk pregnancies), and advanced gynaecologic surgical care using the latest techniques for minimally invasive surgery (such as laparoscopy and robotic surgery). Leveraging its strong track record of medical excellence and good clinical outcomes, SHG caters to diverse needs and ensures personalised and comprehensive treatment and care for each patient.
Our Team
At Sincere Healthcare Group, our team of skilled fertility specialists, obstetricians, gynaecologists, andrologists, embryologists, and nurses has enabled countless couples to realize their dreams of parenthood. Our reputation extends both within Singapore and beyond. We proudly hold accreditation from RTAC (Reproduction Technology Accreditation Committee), the accrediting arm of the Fertility Society of Australia (FSA). Additionally, we are recognized by Singapore’s Ministry of Health (MOH) as an approved center for Assisted Reproductive Center.
Services
Your journey to parenthood starts with us. Contact us today to embark on a path of hope and fulfilment.
Fertility Assessment
A Fertility Screening is useful for those who are planning to start a family and to speed up the lengthy process of test evaluations.
Gynaecology Services
We provide individualised and high-quality care for women from the reproductive age to menopause and beyond.
Andrology Laboratory
Andrology services to help azoospermic males including Microsurgical Epididymal Sperm Aspiration and Testicular Sperm Extraction.
Semen Analysis
Diagnosis of male fertility often starts with Semen Analysis (SA) which is based on sperm motility and macroscopic evaluation.
Packages Highlight
Couple Fertility Package---- @ $753 Nett
A Couple Fertility Screening is useful for those who are planning to start a family and to speed up the lengthy process of test evaluations.
Lady Wellness Package---- @ $435 Nett
Have you been trying for a child for the past year with no luck?
Sincere Healthcare Group
Empowering healthier lives, Sincere Healthcare Group offers cutting-edge fertility, women’s health, men’s health, and wellness services under one roof.
Thanks Nurse Fay and team for taking good care of me throughout the procedure. I’m very grateful to be so well taken care of and the entire process was so smooth .
Maggie the front desk person is friendly and patient, feeling good by her good service.
Fay and the team provide excellent patient care, ensuring comfort and support throughout the treatment process. Their dedication, patience, and attentiveness make a significant difference in our overall hospital experience.
The staff from Sincere IVF centre at Novena Specialist Centre are very friendly and helpful which can help me reduce my tension and stress. And they give me warm and kind environment when I was in tense, nervous and scared. Much appreciated for all of your kindness and care and thank you so much to all the staff from Sincere IVF centre at Novena Specialist Centre especially to Ms. Tracy, Ms. Suli and Ms Eva.
Prof Ng and team have been very kind and helpful.Been very encouraging throughout the whole ivf process. Very thankful to the cheerful counter staff Agnes who always greet with a smile always reminding me if I need my timechit, prof ng nurse Alice who always trying to talk to us and manage our anxiety and expectation, and Nurse Rose who answer to my questions 24/7 and giving me painless injections.OT nurses been cheering us throughout the whole process.It’s really a joyful clinical experience for such a painful process, lots of positive vibes 💪👍Thanks you to all the wonderful staffs
I had great experience at the center n nurse Suli was extremely helpful.
Appreciate the fast response. Reached out to them quite late for the appointment but still got a prompt response and booking done.
The doctor and nurse are very caring and attentive. Special thanks to prof ng, Rose and Alice to assist me with my pregnancy journey.
Appreciate the patient guidance and support of the centre staff. Thank you Fay and team:)
I’m grateful and thankful for the staff involved from Sincere Medical Group and its IVF centre for their professional help and care for my wife. Special thanks to prof Ng for his legendary medical experience and Nurse Rose for prompt reply to assist me in the crazy amount of medication and injection. During the emulsion dripat IVF centre, the nurse make my wife feel at ease and are attentive.
Had a great experience - the team is very caring and experienced. Thanks to Dr. Anu, Dr. Julia, Tracy, nurse Fay and the entire team for their support.
One of the best hospitals with the best service I have received. They took very personal care, and Professor Ng Soon helped us on our journey. All the nurses were always helpful and supportive, providing the best service. Alice, who works with the professor, is kind, always smiling, and caring for us, which gave us confidence and made us feel safer here. Every other nurse, like Rose, who gave us consultations and answered patiently, and Eva, who is always cheerful and made us feel like family, contributed to our positive experience. Our parenthood journey started here, and we are grateful we came.
Procedures like these can be challenging - but the entire team at Sincere - with their responsiveness, willingness to adapt, their genuine care for their patients - helped make our journey a lot less intimidating. Thanks you Prof. Ng and team for all your help.
Staff was very friendly and helpful. They maintained a v positive and cheerful environment which very much alleviated our concerns and worries! Thank you for the positive experience
Amazing service and very friendly staff. Professional and welcoming environment from Fay and her team.
Nurse Fay was very patient and caring in taking care of my wife throughout the whole Oocyte Retrieval process. Prof Ng was such a nice doctor. We are both so appreciative of them!
Thanks Prof Ng , Alice, Rose, the theatre nurses Fay and Team for taking good care of my Wife , Merry Christmas 🌲
Friendly and attentive staff (Thanks Fay!). Provides excellent and comfortable care!
Fay & Rosanne and team are super friendly and makes you feel very comfortable!
Thank you so much Prof Ng, Rose, Alice, Faye and Sulin for the great and professional service, which makes our journey wonderful. We are thankful for this superb team, your assurance, patience, love, care and concern. :>
Friendly and experience staff at the IVF Center. Thank you team for the awesome services provided. 🙂 Staff was patient in explaining the IVF processes. Highly recommended. ^_^*.
Doctor and staffs are very professional, accomodating, warm and friendly. Am grateful for the extra efforts especially from Iris.
Everyone who assisted me were very kind and made me feel well-taken care of. Fay and Roseanne stood out because they showed the utmost level of care to me! I'm so grateful! 🙏🏼
I am a patient of Prof Ng. The instructions are clear and process is smooth. There is even a hotline to attend to emergencies if needed.Thank you so much to the team of nurses, Alice, Rose, Eva, Su Li, Sook Guan and Diana for taking care of me and being so professional, caring, positive and encouraging throughout the treatment process
I am beyond grateful to Dr. Lim Min Yu for bringing my son into this world through IVF. From the very beginning, Dr.Lim Min Yu was compassionate, understanding, and incredibly knowledgeable, guiding us through every step of the journey. The IVF process can be challenging, but Dr. Lim Min Yu and their team made it as smooth and reassuring as possible, always providing support and clear information. Thanks to their expertise and genuine care, my dream of becoming a mother has come true. I couldn’t have asked for a better gynecologist and am so grateful to Dr. Lim Min Yu for making this miracle happen!
Ladies please carefully check your organ functions after the treatment with Dr Julia Tan. Only one or two months, I got bad liver diagnose, terrible cholesterol and ovary dysfunction with her prescriptions and preferred product recommendations. The hard sell on the Sincere branded supplements…the strong push of using Menopur for all purposes…the lack of common sense on progynova usage…the ignorance on the side effects reminder…the pricy bill (double size of other private clinics’ bill)… am suffering so much because of her wrong judgement all the time and strong push of the expensive product. The motivation is obvious. I suggest you do an overall organ check up if you start to question. Being a doctor…what is the most important character? The God is watching you.
I was a patient of Dr Julia Tan. Very clear communication, good advices, no panic, her team is super nice! All are professionals and treat with care.
Doctor and Nurses helped us to understand my condition though empathy and patience, Prof Ng is very kind and experienced. Also Thanks for Doctor assistant Suli. Your care, kindness and professionalism make me safe and comfortable and well care for.
suli,Eva,sook,guan,rose are very friendly and caring I had an exceptional experience at Sincere Medical Specialist Center. The entire team was incredibly supportive, knowledgeable, and compassionate throughout my journey. From the initial consultation until today , they have provided personalized care and attention, making me feel comfortable and well-informed at every step. I am deeply grateful for their dedication and expertise, the amount of care they provided helped me in taking this journey less stressful . I highly recommend Sincere Medical Specialist Center to anyone seeking fertility treatment.prof Ng highly experienced doctor and helped me a lot
My appointment get pushed two time last minutes by the clinic and there was not confirmation until I asked . The staff response time is very long and when reaching the clinic waiting time super long as well even if you arrive on time (more than an hour) with no valid explanation given. Overall it is very messy here in terms of how they operate and allocate patients
My wife received exceptional care from Dr Lim Min Yu and the attending staff. Their expertise and compassion made us feel confident and supported throughout the pregnancy. We’re incredibly grateful for the warmth and professionalism shown to us at every visit. Highly recommend this clinic to anyone seeking outstanding prenatal care.
Professional staf, experienced doctors and the most important thing is appointment is on time!Surely will recommend to friends
Dr. Lim Min Yu is an exceptional doctor who demonstrates great patience. He explains everything in detail and provides a variety of options for consideration. Without a doubt, he is one of the best. The staff are incredibly kind and gentle. They accommodate all my requests promptly and at any time.
Visited the novena specialist clinic, Dr Julia is very professional and she provided a comfortable atmosphere and platform for me to raise my issue.Caring and patient with listening ear is the key.Her assistant, Paige, is very proactive as well.Thank you to both ladies, especially Dr Julia for her professionalism.
Always thankful to Prof Ng, Alice, Rose as well as many other nurses and admin staff for making my visits smooth. They are sincere and meticulous.
♥️Dr.Anna & Eiza,♥️“I am grateful for your exceptional care♥️and dedication to our baby’s well-being. ... and finally now we have our baby boy. Thank you so much.And all Sincer & Medical staff♥️♥️I am also greatful for your polite and empathetic communication from receptionists, staff members, and nurses it make me feel more at ease, creating a more welcoming environment. Feeling heard and respected greatly contributes to your satisfaction, which leads to a positive patient experience.And in the End all ♥️♥️♥️♥️
Very thankful was attended with care & deep concern by Dr Julia Tan! From the initial consultation she took the time to listen and thoroughly explain my treatment options. Not only did she provide excellent care during my treatment, but Dr Julia also personally followed up with me early the next morning to check on my condition! ⭐️⭐️⭐️⭐️⭐️The team in the clinic like the counter staff and assistant also very nice and friendly. Very glad that I found this clinic (especially to Dr Julia Tan) and her wonderful team. Thank you so much!!
Dr Julia has been extremely patient in answering all doubts and queries I have for my first pregnancy. Thanks for seeing us doc!
Consultations with Dr Julia were alright, though she didn’t explain the side effects of some of the prescriptions. My larger issue with this clinic is that it’s difficult to communicate with the staff over WhatsApp as they are not responsive (requesting documents, checking whether prescriptions are in stock, etc.) — will not be coming back due to this combination of factors.
Awesome service, very good staff and very helpful. I am so grateful to Dr Julia and her team.
Thanks for Dr Julia Tan, Dr Christopher Chong, Lily Suryani and all Sincere’s staff for your great service & support.
Great experience with dr julia tan and her team. Very accommodating and responsive
Dr Julia Tan is a great doctor! Thank you so much for the great care and surgery you performed on me. Dr Julia Tan very understanding and taking the time to address my list of concerns prior to the surgery. I want to thank you so much for putting my mind at ease. I highly recommend Dr Julia Tan.
Doctor are good when in face to face consultation.But following question In WhatsApp no reply are no response at all hard to following treatment & future discussion
I recently received care from Dr. Julia and her team, I was thoroughly impressed by their professionalism and attentiveness. Dr. Julia combines deep expertise with genuine empathy, ensuring every question is answered and every procedure is clearly explained. Her team mirrors this excellence, providing a welcoming and efficient environment that puts patients at ease. Highly recommend Dr. Julia & her team 👍🏽
Dr Julia Tan was my gynae and she took me from pre-pregnancy where we did in depth diagnosis into any possible issues I may have, till I was 20 weeks into my pregnancy. I am especially thankful for the precautionary measures she took to assist my pregnancy in the first trimester. I had hcg taken, weekly shots administered and frequent scans to ensure baby was well supported. She was always patient to explain, and made me feel at ease. Special mention to her team Josephine and Melody, who have been warm and approachable at every turn. The other nurses at Sincere have been equally welcoming. My experience at Sincere has been nothing short of excellent and I will highly recommend them to anyone looking for a fertility specialist!
Excellent customer service, let me booked my appointment at 12.30am. Amazing!
The staff very friendly service are goodLet us feel very comfortable with the clinic
Dr Julia Tan is whom I am seeing. She is easy to talk to, very personable and warm. I will definitely recommend her.
⭐⭐⭐⭐⭐I had an excellent experience with Dr Julia and team. Dr. Julia was incredibly attentive, taking the time to address my concerns and provide thorough explanations. The supporting nurses were not only friendly but also very helpful, creating a warm and comforting atmosphere. I appreciate the outstanding care and professionalism exhibited by the entire team. Highly recommended for anyone seeking compassionate and expert care.
Dr Julia and her team were so gentle and caring. I was very well assured of and taken care of during my appointments and throughout surgery
Very happy to have Dr Julia as my doctor! She's very patient and will message me to ask me about my progress and concerns after my surgery. Clinic staff are very friendly and professional as well. Thanks to the team for making my recovery progress and experience a pleasant one.
Dr. Julia is amazing! Very helpful, explains all aspects concerning your question including options you have, puts you at ease, generous with her time, you don’t feel rushed
My experience with Dr. Julia and the team at Sincere Medical Centre was truly outstanding. As a first-time mom, I appreciated Dr. Julia's attentive and calming demeanor, which helped alleviate any anxieties I had. She took the time to address all my concerns and provided practical recommendations tailored to my needs.I also want to commend the nursing team, including Josephine and the other nurses, for their prompt and helpful responses to my inquiries. Their efficiency in addressing my concerns, often within minutes, made a significant difference in my overall experience.I highly recommend Sincere Medical Centre to anyone seeking compassionate and professional medical care. Thank you, Dr. Julia, and the entire team, for your exceptional service
Great clinic with warm and friendly nurses. Saw Dr. Julia Tan, who was very patient in explaining and responded to our messages during emergencies.
My wife had been seeing Dr Julia ever since we found out that she is pregnant at week 4+ , Dr Julia and the nurses have all been really friendly and encouraging towards us. Kudos to Dr Julia for being so patient, answering to all of my wife’s inquiries be it through the visits or through WhatsApp. It’s a pity that she doesn’t do delivery if not we’d have stick to her till the end. Thank you so much Dr Julia and team, you’ve made my wife’s first time trimester a whole lot better. 😊
Very disorganised. The front desk sent the phlebotomy nurse away when we were waiting for her. Also problems with registration due to lack of communication with each other.For a private clinic, this is very bad. I have worked in hospitals for 13 years and never saw such bad patient process flows. 20 minutes waiting for another phlebotomist to come from some place when we brought this to their attention.All the front desk said was that they would give the feedback to management...but I reminded them that it was them , not 'management ' that sent the phlebotomist away.
Dr Andy and his team has been very friendly and attentive from day one. This has given us confidence and assurance, especially for first time parents. We are thankful and appreciate the journey so far!
Outstanding center and Doctor! Exceptional care, knowledgeable healthcare professionals, and a positive experience overall
Big shout-out to Alice and Rose for the wonderful service. They are warm and friendly throughout the whole process.
I went to the clinic for my appointment on time and they told me to wait 90 mins. They have my WhatsApp and they texted me all the time. However they could not even give me a heads-up in advance. I went there wasting 90 mins of my time out of a working day for something they knew and could have easily informed me. This is a private clinic and i except more - if i were to wait 90 mins i would have gone to SGH and they would be cheaper.They never informed me after my surgery what to do/what not to do and didn’t even tell me the appointment the doctor had scheduled for me so i had no idea that I needed to go for an appointment later.They also never did a test in a medical check-up package that they said that they would schedule for me. I would not recommend this clinic to anybody as they do not respect patients’ time and health.
I’ve not visited a gynae in a decade and was feeling nervous. All the front desk officers and nurses were very kind to assure me that all will be okay and I’m in good hands by sharing the basis procedures.I must say that I appreciate Dr Julie for listening to patients’ concern and gladly advice about my worries on perimenopause and heavy menstrual bleeding.Sincere is lucky is have Lily and Josephine as their front line crews. They are well groomed, polite and always friendly.
Dr Julia is gentle and patient in answering my questions and clearing my doubts
Comfy and clean environment.Staff are friendly and helpful.Prof Ng is very professional and care for patients.
Dr Julia Tan is a fantastic doctor. She is very warm and considerate. Highly recommended.
It was a pleasant journey for us at sincere medical. For the whole journey, Prof Ng and his staff patiently guided us. We would not succeed without their care and encouragement. They are always contactable and gives professional advice. We would like to also specially thank Alice and Rose, whom does their best to help us, during those stressful days.It was all worth it!Thank you Sincere medical team!
Dr Julia Tan is very professional and caring. The nurses in her Clinc at Novena Spcialist Centre are very nice and friendly.
Done my IVF with Prof Ng Soon Chye. Whole journey was smooth and the nurses there are so knowledgeable and caring. Thank you Prof Ng, Alice and Rose for your meticulously care and concern.
Highly skilled and very caring doctors - Dr Julia, Dr Ho and Professor. Smooth coordination with staff. Looking forward to successful journey with them.
I consulted Dr Julia Tan for my condition which I had. She is a friendly and caring doctor who attended my condition. She gave a clear explanation to me on the next course of treatment. Besides that her team, Josephine, is a friendly staff as well who assisted me at the end of the consultation. A highly recommended doctor in this clinic.
Had a pleasant experience with most of the staff at this clinic. Dr Julia Tan made the efforts to explain the medical concerns, procedures & risks etc to me. Also the lady who prescribed the medication to me has been very helpful by making sure I understood how to complete my medication
The staff at Sincere Healthcare Group are nothing short of amazing – extremely attentive, patient and helpful. Highly recommend Dr John Yam. Dr John was extremely patient and clear in answering all my questions and provided lots of advice throughout. He was also very reassuring and encouraging and tracks my progress closely during the procedure. Extremely thankful to Dr John and the team at Sincere Healthcare Group! 🙂
Dr Julia Tan is a committed and dedicated doctor. Her advice and explanations are always detailed. Most importantly, she listens well to her patients and offer alternative solutions that are comfortable to them. Highly recommended.
Dr. Julia Tan is so professional and kind. As a foreigner having found her was a true blessing. She is a great doctor and cares for her patients.Rebeca Ramon
We found Dr Julia to be a very approachable, compassionate n caring doctor.I felt that my partner was in safe and very capable hands when undergoing her surgery with D Julia and Dr Chris Chong.I highly recommend her to my relatives n friends that require any Gynae or Obstetric problems
dr julia tan is a patient and gentle doctor. she explains well and checked in wellduring my pre and post surgery and my recovery. i’m glad that i found her and felt comfortable to see her.
Highly recommend Dr Julia from Sincere Medical Specialist! She is so patient and caring and answers all forms of enquiries that a patient might possibly have. Thanks Dr Julia!
I had an excellent experience with Dr. Julia Tan! Her expertise and compassionate care made me feel comfortable and confident throughout my treatment. She took the time to clearly explain everything to me, answered all my questions, and truly listened to my concerns. She makes herself contactable and available for questions or concerns anytime. I highly recommend Dr Julia to anyone seeking top-notch medical care. Thank you for your exceptional care and medical service!
Very processional and kind! I can definitely recommend this clinic for everyone who wish to have a child.
The team is friendly through out my journey here !Prof Ng, Alice and Rose had make the whole process a pleasant and a “successful” one
Finding a doctor is always so tough so when you hit the lottery with one - it’s an absolute blessing. Dr Tan is extremely compassionate about her patients. I came in with an issue that needed further investigation, not only did she listen to me but also provided me with the necessary care and attention. She’ll provide recommendations, communicate next steps.Her staff is equally as helpful and kind.I’d highly recommend Dr Tan to anyone needing support in women’s health.
Dr Julia answered my questions well with clarity. She is considerate and gives a heads up before doing anything that can cause pain. I feel comfortable during the checkup and when talking to her. Her assistant and other clinic staff is nice and polite as well throughout my visit. Thank you so much!
Was referred to Dr Julia Tan by a friend. She is professional and attentive. At the same time, she is very personable. I feel very comfortable talking to her, more than just a doctor from my perspective. Would definitely recommend her if you need help.
Had a wonderful experience with Dr Julia and her team for a surgery ❤️ Dr Julia was very clear with explaining my condition and navigating the solutions I can consider. It helped me feel comfortable with my decision making when previously I was quite worried and unsure. She was also helpful in liaising with insurance company to make sure the pre-approval process was done before surgery.Surgery day was comfortable, the doctors/nurses tending to me are professional and assuring. I experienced no side effects or discomfort post-surgery thanks to her skillful expertise. The front desk team and nurses were also very helpful for my various needs along the way 👍🏻 Plus calming view from the spacious waiting room
Professor Ng is very experienced especially in recurrent ivf failures. With Professor's expertise and with great patience, we manage to collect good quality embryos. Subsequently, the medication protocol that follows after a positive hcg help stabilised our first trimester of pregnancy. Professor Ng is also very empathic. His calm and warm personality gave us the assurance we needed throughout the journey. We are very thankful to Professor Ng and his clinic nurses and staff -Rose, Alice, Ashley, Sin Yee.. Your little actions helped in one way or another made this journey possible. Thank you
I’m thankful to get to know Dr Julia Tan from Sincere Healthcare as she is a very soft-spoken and caring doctor. I remember the care she have given to me when I was so fearful before the surgery but she managed to calm me down within minutes. She even go extra miles to answer my messages and assist me with the insurance emails. Thumbs up for Dr Julia and her nurses for the great team work. Highly recommended👍🏻
Dr Tan is a very caring doctor and she helped me deal with my issues. I’m fortunate to have chanced upon Dr Tan and her team.
Dr Julia was patient and compassionate during our entire interaction. Her team is also very gentle and cheery. Highly recommend the team.
Dr Julia Tan is an amazing and caring doctor. She provides good aftercare services. Her nurses are friendly and caring too.
Highly recommend Sincere Healthcare and Dr Julia Tan who is a very kind, patient and caring doctor. She always responds to any queries I have when I message her, even after office hours. The nurses (Lily, Aslinda and Ada) are very friendly and helpful as well. I’m in good hands and well taken care of here.
Sincere Healthcare Group is a well managed clinic with professional and polite staff who are helpful and patient. When I first I saw Dr Julia Tan, who continues to treat me for endometriosis, she outlined a clear treatment plan and shared useful information about the condition. Her quiet confidence and expertise convinced me to proceed with the surgery. She is a caring doctor who kept in contact with me regularly prior to and after my surgical procedure. Furthermore, both Dr Julia and her team were also helpful with regards to insurance matters and rendered assistance and advice readily.Thank you Dr Julia and the team at Sincere Healthcare group!
As a first timer. I had a great experience with Sincere Medical Specialist center. Dr.Julia Tan Wan Chin is incredible. Not only she has taken good care of my health, but also she is very friendly to speak with and also is ready to reply for my queries anytime. It’s rare to find a doctor having such personal touches and care for a patient as a person. I highly recommend her. She’s also an excellent surgeon. The staff is also very friendly and professional.
